Effective Date: April 29, 2024 Last Updated: June 25, 2026 These Terms of Service ("Terms") constitute a legally binding agreement between PandaSoft & Development Co., Ltd., located at 37/131 Moo 9, Tiwanon Road, Bang Phut Subdistrict, Pak Kret District, Nonthaburi 11120, Thailand ("Company", "Madii", "we", "our", or "us") and the service user ("Customer", "User", or "you"). By registering for an account, you represent and warrant that you have accessed, reviewed, studied, inquired about, and fully understood these Terms before using our products and services. You agree to be bound by these Terms, including any future amendments or updates made by the Company. Each time you access the website, application, or log in to use the Company's products or services, you reaffirm your acceptance of these Terms. 1. Definitions - "Services" means the Madii platform, including its website, mobile applications, APIs, and all related services. - "Customer Data" means any information uploaded or submitted by the Customer or Authorized Users into the Services, including employee information, payroll information, attendance records, and any other data related to the use of the Services. - "Authorized User" means an individual who has been granted permission by the Customer to access and use the Services. 2. Services 2.1 Service packages and service offerings shall be as published on the Company's website. 2.2 Madii reserves the right to modify, improve, suspend, or change any part of the Services or these Terms at any time to reflect operational, legal, or business requirements. Any changes become effective immediately upon publication on the website. Madii will use reasonable efforts to notify Customers of material changes through email, the website, or other appropriate communication channels. It is your responsibility to review the most current version of these Terms. 2.3 Subject to these Terms, Madii grants you a limited, non-exclusive, non-transferable, and revocable license to access and use the Services through the website according to the subscription package you have selected. 2.4 You may authorize individuals or organizations to access the Services within the limits of your selected subscription package. You are fully responsible for all acts and omissions of your Authorized Users as though such acts were your own, regardless of whether you were aware of them. Madii shall not be liable for any loss, damage, or adverse consequences arising from the actions of your Authorized Users. 2.5 You have the sole authority to add, restrict, suspend, or revoke access for your Authorized Users. In the event of any dispute between you and an Authorized User, Madii will act solely upon your instructions as the contractual customer. 2.6 Madii reserves the right to refuse requests or instructions from any third party, including Authorized Users or your representatives, unless such person has been expressly authorized by you in writing. Madii also reserves the right to modify, enhance, add, or remove features and functionalities of the Services as it deems appropriate. 2.7 Madii will use reasonable efforts to provide reliable products and services. However, Madii does not guarantee any particular business outcome, profit, performance, or other expected results from the use of the Services. Your use of the Services is at your own discretion and risk, and you are solely responsible for any losses or damages arising from such use. 3. Registration and User Accounts By registering for the Services, you represent and warrant that: 3.1 If you are an individual, you are at least 18 years of age or have reached the age of legal majority under applicable law. If you are a minor, you must obtain consent from your legal guardian before using the Services. 3.2 If you are acting on behalf of a company or organization, you represent and warrant that you have full authority to bind such company or organization and to accept these Terms on its behalf. 3.3 You independently decide to use the Company's products and services. If you are acting on behalf of a legal entity or organization, you acknowledge that you are responsible for that decision. Any disputes between you and your representatives or contacts shall be resolved by you. Madii shall not be responsible for any resulting loss, damage, compensation, expenses, or liabilities. 4. Fees and Payment - Customers may pay service fees by bank transfer to the Company's designated bank account and confirm payment by contacting the responsible staff via email at support@pandasoft.co.th or by telephone at +66 61-024-3893. The Company may revise its service fees from time to time and will provide prior notice through appropriate communication channels. Continued use of the Services after a pricing change becomes effective constitutes your acceptance of the revised pricing. 5. Renewal and Service Termination - Customers may terminate the Services by sending a cancellation request via email to support@pandasoft.co.th, through the official Madii Line OA account, or by submitting a written cancellation request to the Company's authorized representative at least thirty (30) days in advance. Customers may also terminate the Services in accordance with any service-specific cancellation procedures. The Company reserves the right not to refund any service fees that have already been paid. 6. Data Ownership - All Customer Data remains the exclusive property of the Customer. The Company claims no ownership rights over such data and will use Customer Data only to the extent necessary to provide the Services, deliver customer support, and comply with applicable laws. The Company shall not sell, disclose, or use Customer Data for marketing purposes without the Customer's prior consent. 7. Personal Data and Privacy 7.1 Personal Data provided by Customers will be collected, processed, and protected in accordance with the Company's Privacy Policy, which describes how Personal Data is collected, used, disclosed, and safeguarded. Customers are encouraged to read and understand the Privacy Policy before using the Services. The Company will disclose Personal Data only under the following circumstances: - With your consent or upon your request; - When required by applicable law, court order, or other lawful governmental authority. 7.2 Information obtained through Liveness Detection is used solely for attendance verification purposes. It will not be used for facial recognition, biometric identification, or the creation of any biometric database. 8. Intellectual Property 8.1 Madii owns all intellectual property rights, including copyrights, trademarks, logos, user interface designs, images, layouts, and other content displayed within the Services, unless otherwise expressly stated. Nothing contained in the Services shall be construed as granting any license or right to use the Company's intellectual property without the Company's prior written consent. Customers may not copy, reproduce, modify, distribute, publish, or otherwise exploit any part of the Services without prior written authorization. 8.2 All information and electronic documents stored within your Account remain your property. However, access to such information and electronic documents is conditional upon your payment of all applicable service fees in full. 8.3 Data backup and retention are fundamental components of Madii's Services. The Company implements industry-standard security measures to protect Customer Data from accidental loss or damage. However, the Company cannot guarantee that Customer Data will never be lost, corrupted, or damaged due to force majeure events or circumstances beyond the Company's reasonable control. Accordingly, the Company shall not be liable for any loss or corruption of Customer Data arising from such events. 9. Service Suspension - The Company aims to provide continuous and reliable Services. However, uninterrupted availability cannot be guaranteed. The Services may be temporarily suspended under the following circumstances: 9.1 Scheduled maintenance, upgrades, or improvements necessary for the operation of the Services. 9.2 Failure or malfunction of equipment or infrastructure required to provide the Services. 9.3 Operational or technical incidents affecting the availability or performance of the Services. 9.4 Service interruptions caused by third-party infrastructure or service providers utilized by Madii. 9.5 Events beyond the Company's reasonable control, including but not limited to power outages, fire, flooding, natural disasters, public emergencies, civil unrest, labor strikes, or other force majeure events. 10. Limitation of Liability 10.1 Although Madii makes every reasonable effort to provide reliable and efficient Services, the Company does not warrant that the Services will be uninterrupted, error-free, secure, accurate, complete, reliable, suitable for any particular purpose, or free from bugs, viruses, or other defects. Customers acknowledge that communication networks, computer systems, and the Internet are inherently subject to interruptions and uncertainties that may affect the availability or performance of the Services. 10.2 Madii shall not be liable for any loss or damage arising from the use of, or inability to use, the Services, except where such loss or damage results directly from the Company's intentional misconduct or gross negligence. In such cases, the Company's total liability shall be limited to the actual direct damages suffered by the Customer and shall not exceed the total annual service fees paid by the Customer to Madii during the twelve (12) months preceding the event giving rise to the claim. 10.3 Under no circumstances shall Madii be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to loss of profits, loss of revenue, loss of business opportunities, or damage to business reputation. 11. Amendments to these Terms - The Company may revise or update these Terms from time to time. Any amendments will be announced through the Company's website, application, or other appropriate communication channels. Continued use of the Services after such amendments become effective constitutes your acceptance of the revised Terms. 12. Governing Law - These Terms shall be governed by and construed in accordance with the laws of the Kingdom of Thailand. Both the Customer and the Company agree that any dispute arising out of or relating to these Terms shall be governed by the laws of Thailand. 13. Contact Us If you have any questions, concerns, or suggestions regarding these Terms of Service, please contact us: PandaSoft & Development Co., Ltd. Email: support@pandasoft.co.th Website: https://www.madii.ai/ Phone: +66 61-024-3893 Address: 37/131 Moo 9, Tiwanon Road, Bang Phut Subdistrict, Pak Kret District, Nonthaburi 11120, Thailand By creating an account and using the Madii HR application, you acknowledge that you have read, understood, and agreed to these Terms of Service.